The Library: Chat
Consultation service hours: from 9:00 a.m. to 8:00 p.m.
The Library, to facilitate communication with its users, has a chat service.
Members of the university community will be able to make inquiries and resolve doubts about services, resources, schedules, … and any matter related to the Library in real time.
¿How to access the service?
It can be accessed from the Library website or from the Search Engine.
From the web
The Contact Us button appears on the main screen, selecting it will open the chat window. The chat window available during service hours will appear on the rest of the web pages.
When there is no librarian attending the chat, you can use other contact options to submit a query.
From the Search bar
In the search bar, the available service is indicated by the Chat icon. Pressing will open a window at the bottom where you can start the conversation. When the chat is not available, it will be indicated with the corresponding icon and pressing will open a window with a form to send the query by email.
What kind of questions can you ask us?
This service is designed to answer the same questions that could be asked at the Library’s information desk, regarding information searches and inquiries about the use of the Library’s resources and services (about using the catalog, searching for books or magazine articles, access to electronic resources, facilities, etc.)
How to use it?
Once you have accessed the service and made your query, a librarian will be in contact with you shortly. Every time you need to send him new information or questions, write the text in the box below. During the session you can establish a conversation with the librarian, send or receive files or links to web pages.
If during the session you stop receiving messages from the librarian, it may have been interrupted by a technical problem. If the failure continues, you can send the query by email and you will receive a response as soon as possible.
If the query requires it, you may be asked for your email address to send you a more elaborate response later. Likewise, if you want the transcript of the consultation, you can send it to yourself by email at the end of the consultation.
The Library will respect the confidentiality of inquiries, and advises not to enter any personal information (ID, PIN, etc.) during the course of the conversation.
The Library will store all the conversations held through the chat. This information will be used to analyze the queries and responses in order to offer a better service, as well as to generate statistics.
If any user wants a copy of the transcript of the conversation, he can send it himself to his email by clicking on the image of the envelope. The system will not store the address entered by the user.
The Library may request the email address in case of queries that cannot be resolved immediately or a detailed and extensive response is necessary. In all cases, any personal information will be removed from the transcript of the conversation before it is stored.
The University of Cádiz Library guarantees that any personal information that may be included in the chat will not be shared with third parties. The full transcripts will only be accessible to librarians and staff in charge of the virtual reference service. In some cases, extracts may be used to illustrate reports or publications.